– 10 plus years Help Desk experience with a regional ISP.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding customer service and End User support skills.
Joomla | Drupal | Worpress | Custom
Virtual Domain / Server Administration
Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux (CentOS, Debian, FreeBSD)
La-Tierra Communications Inc., | ZiaNet Inc.
Las Cruces, New MexicoWeb Development/Virtual Domains Administrator/Tech Support Supervisor
January 2000 to October 2016
Web Designs include:
– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics
Virtual Domains Administration:
– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, Google Aps, File Management and Backup, ZoneFiles and more.
Tech Support Supervisor:
Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal