M.D. Kelley

IT Support Specialist

575.621.1017

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MBP Consulting (OCS)

Las Cruces, New Mexico

IT Support Technician

April 2019 to February 2024

Duties include:

- Responsible for providing on-site and remote technical support to end users for computers, applications, systems, devices, network and hardware issues
- Responded to phone, email and online requests for end-user technical support
- Identified, researched, and resolved technical problems of moderate complexity
– Supported preparation, installation and upgrades of hardware and software
– Proven knowledge and trouble-shooting of Windows and Apple Operating Systems

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La-Tierra Communications Inc., | ZiaNet Inc.

Las Cruces, New Mexico

Web Development/Virtual Domains Administrator/Tech Support Supervisor

January 2000 to October 2016

Web Designs include:

– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics


Virtual Domains Administration:

– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records


Tech Support Supervisor:

Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal