Skills
A few things I am very good at.
Go to IT Support
IT Support
– 10 plus years Help Desk experience with a regional ISP.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding customer service and End User support skills.
Go to Web Development
Web Development
HTML, JavaScript, CSS, PHP, MySql
Joomla | Drupal | Wordpress | Custom
Go to Virtual Domain / Server Administration
Virtual Domain / Server Administration
Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux (CentOS, Debian, FreeBSD)
Experience
Over 10 years professional industry experience
MBP Consulting (OCS)
Las Cruces, New Mexico
IT Support TechnicianApril 2019 to February 2024
Duties include:
- Responsible for providing on-site and remote technical support to end users for computers, applications, systems, devices, network and hardware issues
- Responded to phone, email and online requests for end-user technical support
- Identified, researched, and resolved technical problems of moderate complexity
– Supported preparation, installation and upgrades of hardware and software
– Proven knowledge and trouble-shooting of Windows and Apple Operating Systems
La-Tierra Communications Inc., | ZiaNet Inc.
Las Cruces, New Mexico
Web Development/Virtual Domains Administrator/Tech Support SupervisorJanuary 2000 to October 2016
Web Designs include:
– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics
Virtual Domains Administration:
– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records
Tech Support Supervisor:
Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal
Testimonials
Don't just take my word for it.
A. Smith
Owner, La-Tierra Communications
K. Likes
Tech Support Supervisor, ZiaNet Inc.
P. Steward
Owner, Vision Communicatoins