M.D. Kelley

IT Support Specialist

575.621.1017

Skills

A few things I am very good at.
Go to IT Support

IT Support

– 10 plus years Help Desk experience with a regional ISP.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding customer service and End User support skills.

Go to Web Development

Web Development

HTML, JavaScript, CSS, PHP, MySql



Joomla | Drupal | Wordpress | Custom

Go to Virtual Domain / Server Administration

Virtual Domain / Server Administration

Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux (CentOS, Debian, FreeBSD)

Experience

Over 10 years professional industry experience


MBP Consulting (OCS)

Las Cruces, New Mexico

IT Support Technician

April 2019 to February 2024

Duties include:

- Responsible for providing on-site and remote technical support to end users for computers, applications, systems, devices, network and hardware issues
- Responded to phone, email and online requests for end-user technical support
- Identified, researched, and resolved technical problems of moderate complexity
– Supported preparation, installation and upgrades of hardware and software
– Proven knowledge and trouble-shooting of Windows and Apple Operating Systems


La-Tierra Communications Inc., | ZiaNet Inc.

Las Cruces, New Mexico

Web Development/Virtual Domains Administrator/Tech Support Supervisor

January 2000 to October 2016

Web Designs include:

– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics


Virtual Domains Administration:

– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records


Tech Support Supervisor:

Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal







Testimonials

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