Skills
A few things I am very good at.
Go to IT Support
IT Support
– 10 plus years Help Desk experience with a regional ISP.
– Superior diagnostic, trouble shooting and problem resolution skills.
– Outstanding customer service and End User support skills.
Go to Web Development
Web Development
HTML, JavaScript, CSS, PHP, MySql
Joomla | Drupal | Worpress | Custom
Go to Virtual Domain / Server Administration
Virtual Domain / Server Administration
Managed and serviced 200+ Virtual Domains on several platforms including Windows IIS and Linux (CentOS, Debian, FreeBSD)
Experience
Over 15 years professional industry experience
La-Tierra Communications Inc., | ZiaNet Inc.
Las Cruces, New Mexico
Web Development/Virtual Domains Administrator/Tech Support SupervisorJanuary 2000 to October 2016
Web Designs include:
– Modern Mobile Ready Website Design
– SEO (Search Engine Optimization)
– E-Commerce/Shopping Carts
– Custom Contact/Data Forms
– Advanced Site Traffic Diagnostics
Virtual Domains Administration:
– Windows Server IIS, Linux/Unix (CentOS, Debian, FreeBSD).
- Familiar with Plesk and CPanel Control Panels
- Familiar with Domain Registrars, Name Servers/DNS, A, CNAME, PTR/TXT and MX records, Google Aps, File Management and Backup, ZoneFiles and more.
Tech Support Supervisor:
Oversaw staff of 20+ in the daily duties including:
– Telephone technical support to assist customers with establishing, maintaining, and using an Internet connection.
- Guiding them through common Internet related tasks
– On-site service calls to assist customers with using a connection to ZiaNet.
– In office service: Modem/Router Set Up, PC Tune Ups including Virus & Malware Removal
Testimonials
Don't just take my word for it.
A. Smith
Owner, La-Tierra Communications
K. Likes
Tech Support Supervisor, ZiaNet Inc.
P. Steward
Owner, Vision Communicatoins
